Edreams stole my money and Chase sided with merchant!
Hey guys, here's my situation, hopefully someone smart can help me with some ideas on how to proceed. On may 20th, i bought a plane ticket for my friend and his family of 4 for travel on May 28 via the online travel agency Edreams. Upon checkin with Malindo Air (an indonesian airline), he found out that Edreams never remitted payment to the airline to confirm the booking. I got an email from the airline that states such and filed a chargeback with Chase. Got a letter today that chase sided with the merchant and that the service was performed.......??? did they blatantly disregard the email that I had sent from the airline? What options do I have now other than the fact that I am out $475? Thanks