Old Jun 13, 17, 12:15 pm
  #4  
JackE
 
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,220
Originally Posted by noahcon View Post
I stayed at the Franklin Hotel (a Renaissance Hotel) in Philly earlier this month on a free night for 40K points. When checking out, the valet - who is a full time employee of the hotel - informed me that he had accidentally driven the car into a pillar in the parking garage.

He did about $2K of damage to the car. I got a police report and the hotel accepted liability. But they still charged me $38 for valet parking and took all the points.

Beyond reimbursing me for my insurance deductible, what else should I seek in compensation from the hotel or from Marriott? I've spent dozens of hours dealing with police, the body shop, getting a rental car, insurance companies, etc. Plus this will count as a collision on my insurance policy - which will drive up my rates when the policy renews.

Suggestions?
This is one of those great teaching moments in life. You let empowerment slip out of your hands when you paid the $38. Who would even think of charging that?

If it were me, I'd ask to speak to the MOD. If he or she refused to waive the charge, I'd put my iPhone on record and start my soon-to-be-viral video then and there.
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