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Thread: When can I get my refund - Consolidated Help / Experiences with United (UA) Refunds
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Old Jun 13, 2017 | 11:43 am
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Kacee
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Originally Posted by Aussienarelle
Received e-mails from United Refunds overnight so the second point of contact worked. Just wanted to provide an update, and thank those of you with the PMs about the DOT reporting that is available. I did not avail myself of this option but mention for others that may have this issue in the future.
And just to amplify, airlines are required by DOT reg to process credit card refunds within 7 business days.

IME UA has been pretty good about this the past couple of years, but if you ever get this "two billing cycle" garbage (or anything similar), know that's not acceptable and politely insist the refund be processed immediately per DOT regulations.
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