Originally Posted by
remymartin
No drinks are available as a benefit unless SkyBistro concept (=products are sold) is used.
That's correct. Free Plat drink is only available when there is a Sky Bistro sales available. On ARN flights there is no Sky Bistro sales so no free Plat drinks are offered. However some FA's tend to give Drinks from the C-class trolley to Plats sitting in Y but this not the correct procedure. BMA flights are operated with ATR planes and therefore has a longer flight time and there is also Sky Bistro sales available so free Plat drinks also. FA's need to register every complimentary Plat drink to the sales device together with the seat number of the Plat so that needs some typing.
Originally Posted by
miamiflyer8
Why did they go to certain pax and offer them a beverage, including my seatmate on my ARN-HEL flight?
They didn't follow the correct procedure. This is problematic for those FA's who follow the rules and get angry reactions from Plats who tell they got the drink last time. Service is consistent only if everyone plays with the same rules.
Originally Posted by
lkrt
This is the link to the current Sky Bistro menu. On page 8, it says that Sky Bistro is not available for RIX, STO (meaning ARN as this is the AY version), LED or TLL – nor the "short domestic routes". In addition to that, the Finnair webpage mentions on RIX flights they only serve juice and there is no service at all to TLL, TKU and TMP.
It all depends on the aircraft type here. If your flight to RIX or LED is operated with ATR plane there is a Sky Bistro sales and complimentary coffee, tea, juice and water (without fresh products such as sandwiches because those are never catered to ATR planes). Then if your flight to RIX or LED is for some reason (very rarely on these two routes) operated by Embraer or Airbus there is no Sky Bistro because flight time is shorter when flown by jet plane.
Originally Posted by
miamiflyer8
I've had cups of water passed out on TKU-HEL numerous times.
Officially there is no service at all on TKU, TMP and TLL routes. But TKU flight is often a triangle flight HEL-MHQ-TKU-HEL or vice versa and each sector is only about 20-25 minutes (except HEL-MHQ which is usually 45mins) This means that pax who board from MHQ and fly to HEL through TKU are sitting almost 1,5 hours in the plane without any service and therefore FA's sometimes offer at least water even though no service is mandatory on that route.