Originally Posted by Bioflyer

Going to write a long one as I feel it deserves every bit of word:

Took AI331/31 service from BKK-BOM-AMD on Friday - Was booked Economy by office and upgraded both the sectors using miles ~31750 for both the sectors - The Upgrade tool online in FR website worked perfect and to the point (Even did few upgrades for TG flights for sectors like BKK-HAN & SGN-BKK and was perfect) - New WebCheckin layout is also pretty cool with AI website!

Ground @ BKK: Proper Priority checkin with baggage tagged all the way to AMD with a "Priority" Tag - J boarding passes with "Fast Track" security lane card and "Miracle" Lounge Access card provided.

Lounge: OK - pathetically rude staff however decent layout of F&Bs (Not AI Fault); Even sneaked into Thai Royal Silk as was flying *A in J it was comparable to Miracle and either of them would have been fine!

Flight AI331 - BKK to BOM (VT-ANE/787-8): Proper Priority Boarding with escort to seat from a/c gate by very senior crew! 2 Senior Female and 1 Young Male crew in J with load of 15/18 seats (3 gate upgrades included) 3 types of Juices offered within 5 mins of being seated along with papers, magazines etc and towel service with options of both hot/cold - Offer to explain the seat features!

Upon door closing, very well stuffed AI Khadi Amenity kits provided which I feel is a a nice touch for a very small sector such as BKK-BOM! Seat belt sign kept on tad longer due to chops immediately upon takeoff - Promptly apologized by Captain for it and excellent updates from the flightdeck throughout the flight!

Drinks cart rolled out and all options available including Champagne with a free flow - Ur glass would be refilled before it sees bottom - Now that's perfect! Roasted almonds and nuts offered with free hand!

Meals excellent - Opted for Vegetarian Option and it was great with a side salad, sweet, cheese & crackers, paratha, bread! All in all an excellent meal with prompt requests for drink refills!

Again towel service following meal and additional water bottles offered! Prior to initiating descend, water/juice offered along with towels again!

Flight AI31 BOM to AMD (VT-ANE/787-8) - During transit, GVK East Lounge Access Card offered, was kept ready with my details as I was the only J passenger to AMD. Crowded Lounge!

Again proper priority boarding offered and immediately upon sitting offered a glass of water with a towel! Papers/Magazines with an offer of sandwich upon take off due to very short sector - which I declined and was allowed to rest the whole flight!

Upon landing, crew holded Y pax unless I got off - Special bus with only me inside in AMD terminal and a AI staff to help me clear my immigration in AMD fast - by the time I was out, only my bag was out as the only 1 with priority tag!

Overall, I was amazed by both the flights (9W/TG which were the other airlines I took in this trip were not even near to AI)!

I should also note that Crew announced prior only to take care of "Cell Phones" in J seats due to them falling - However, still a guy sitting across me (upgraded at gate) lost his phone in the seat immediately upon take off! Crew patiently opened the whole seat and retrieved his phone! Now that's service!

I fully know AI is hit or a miss but this particular 2 flights more so the BKK-BOM flight was truly where AI took to another level! (I was a regular AI144/191 to EWR (US) from AMD earlier in J for 5 years with a trip every alternate month however this flight was simply top notch!