Did the tennis racket bag fit in the sizer, or not? That is the question?

How the UA GA handled the matter is another issue. UA really needs to retrain these front-line employees. If this hits the Press in China, UA better watch out. It is all about how this was handled. It sounds like it was handled bad by the GA. The folks from Houston that blew into "the Windy City" need to focus on training. Use that Texas "think" when that retraining starts.

友好的天空联合航空公司