Incident w/ pro tennis player, too many carryon items/oversized bag & "aggressive GA"
Jun 14, 17, 10:24 pm
#211
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, if a tennis bag contains a racket, balls, and an empty water bottle is it compliant? We're talking about a customer service issue here. There has to be some amount of common sense used. Clearly, the defined rules do not (and really can never) take into account every situation. At some point people need to use their heads.With regard to the pictures, the 'large bag' picture could be from when the passenger alleged that the GA fluffed the bag into the largest dimensions possible. I don't think we know what was inside it at that point. It could have been the backpack and tennis rackets and lots of air or just those items. We just don't know.
Jun 14, 17, 11:07 pm
#212
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S, if a tennis bag contains a racket, balls, and an empty water bottle is it compliant? We're talking about a customer service issue here. There has to be some amount of common sense used. Clearly, the defined rules do not (and really can never) take into account every situation. At some point people need to use their heads.
With regard to the pictures, the 'large bag' picture could be from when the passenger alleged that the GA fluffed the bag into the largest dimensions possible. I don't think we know what was inside it at that point. It could have been the backpack and tennis rackets and lots of air or just those items. We just don't know.
, if a tennis bag contains a racket, balls, and an empty water bottle is it compliant? We're talking about a customer service issue here. There has to be some amount of common sense used. Clearly, the defined rules do not (and really can never) take into account every situation. At some point people need to use their heads.With regard to the pictures, the 'large bag' picture could be from when the passenger alleged that the GA fluffed the bag into the largest dimensions possible. I don't think we know what was inside it at that point. It could have been the backpack and tennis rackets and lots of air or just those items. We just don't know.
Either way, the point you make is my point, as a CS issue, why get in a fight over a bag that will easily fit in the overhead with a 1K tennis pro. But to the "rules must be interpreted as restrictive as possible set" the CS point some of us are making is just not going to register.
Last edited by WineCountryUA; Jun 15, 17 at 1:02 am Reason: Discuss the issues, not the poster(s)
Jun 14, 17, 11:19 pm
#213
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S, if a tennis bag contains a racket, balls, and an empty water bottle is it compliant? We're talking about a customer service issue here. There has to be some amount of common sense used. Clearly, the defined rules do not (and really can never) take into account every situation. At some point people need to use their heads.
With regard to the pictures, the 'large bag' picture could be from when the passenger alleged that the GA fluffed the bag into the largest dimensions possible. I don't think we know what was inside it at that point. It could have been the backpack and tennis rackets and lots of air or just those items. We just don't know.
, if a tennis bag contains a racket, balls, and an empty water bottle is it compliant? We're talking about a customer service issue here. There has to be some amount of common sense used. Clearly, the defined rules do not (and really can never) take into account every situation. At some point people need to use their heads.With regard to the pictures, the 'large bag' picture could be from when the passenger alleged that the GA fluffed the bag into the largest dimensions possible. I don't think we know what was inside it at that point. It could have been the backpack and tennis rackets and lots of air or just those items. We just don't know.
If "good customer service" means allowing someone to carry on 3 items, then just delete the 2 item limit and replace it with a 3 item limit. "Random customer service" means having a 2 item limit but if a DYKWIA pitches a fit, the limit magically goes up to 3, something that benefits the DYKWIA at the detriment to the other 99% of passengers who only bring 2 items on board.
Just sticking to 2 items fills up the overhead bins before boarding is complete anyway. Allowing people to bring on whatever they want means the overhead bins will fill up by the end of boarding group 1!
Jun 15, 17, 12:08 pm
#214
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Zhang did not pull out an empty water bottle. Zhang pulled out another bag from within the tennis bag (in order to make the tennis bag compliant). That is what took her to 3 carry-ons. While I wasn't there, I will guess that Zhang argued with the GA, one of the two took the racquets from the bag and then the GA said you now have 7 items. That's absolutely true -- carry-on baggage is not measured by weight but by count. Put the items back in the bag and 7 drops to 3. But that's still over by 1.
Jun 15, 17, 12:53 pm
#215
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We (1) have a shot of the bag, fitting easily in the sorter, but being about 2" longer (not surprising given the size of tennis rackets) and (2) this upright, close in shot, which is clearly DESIGNED to make the bag look bigger in perspective. The GA took it to try to cover her self, and Zhang said she "fluffed it" up. Do I know which is true? No. Do I care? No.
Either way, the point you make is my point, as a CS issue, why get in a fight over a bag that will easily fit in the overhead with a 1K tennis pro. But to the "rules must be interpreted as restrictive as possible set" the CS point some of us are making is just not going to register.
Either way, the point you make is my point, as a CS issue, why get in a fight over a bag that will easily fit in the overhead with a 1K tennis pro. But to the "rules must be interpreted as restrictive as possible set" the CS point some of us are making is just not going to register.
Jun 15, 17, 12:55 pm
#216
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What is so complicated about this?? No, that bag would not be compliant. And if the DYKWIA in this case would have thrown her extra bag in the trash (or checked it), there would be no issue. Just like there wouldn't be if the person in your hypothetical threw out the empty bottle.
Jun 15, 17, 1:14 pm
#217
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Jun 15, 17, 4:55 pm
#218
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Zhang did not pull out an empty water bottle. Zhang pulled out another bag from within the tennis bag (in order to make the tennis bag compliant). That is what took her to 3 carry-ons. While I wasn't there, I will guess that Zhang argued with the GA, one of the two took the racquets from the bag and then the GA said you now have 7 items. That's absolutely true -- carry-on baggage is not measured by weight but by count. Put the items back in the bag and 7 drops to 3. But that's still over by 1.
If "good customer service" means allowing someone to carry on 3 items, then just delete the 2 item limit and replace it with a 3 item limit. "Random customer service" means having a 2 item limit but if a DYKWIA pitches a fit, the limit magically goes up to 3, something that benefits the DYKWIA at the detriment to the other 99% of passengers who only bring 2 items on board.
Just sticking to 2 items fills up the overhead bins before boarding is complete anyway. Allowing people to bring on whatever they want means the overhead bins will fill up by the end of boarding group 1!
If "good customer service" means allowing someone to carry on 3 items, then just delete the 2 item limit and replace it with a 3 item limit. "Random customer service" means having a 2 item limit but if a DYKWIA pitches a fit, the limit magically goes up to 3, something that benefits the DYKWIA at the detriment to the other 99% of passengers who only bring 2 items on board.
Just sticking to 2 items fills up the overhead bins before boarding is complete anyway. Allowing people to bring on whatever they want means the overhead bins will fill up by the end of boarding group 1!
...and you wonder why the world watch's and laugh's at us when we have these petty stupid problems caused by over-zealous GA's....over a bag with tennis rackets.
You would think there were more important problems to solve..but no, with UA, it's all about making sure the GA's have warlord status and they can and will kick passengers off a flight when they want...if they want...
Last edited by WineCountryUA; Jun 15, 17 at 10:37 pm Reason: OMNI comment removed
Jun 15, 17, 7:47 pm
#219
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What is so complicated about this?? No, that bag would not be compliant. And if the DYKWIA in this case would have thrown her extra bag in the trash (or checked it), there would be no issue. Just like there wouldn't be if the person in your hypothetical threw out the empty bottle.
ut this. The rules simply don't cover every eventuality and people are reading all sorts of stuff into them that isn't there.
Jun 15, 17, 8:45 pm
#220
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Good Evening All,
This thread is temporarily closed to let posters cool down.
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J.Edward
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This thread is temporarily closed to let posters cool down.
Remember to click the REPORT BAD POST button if you feel a post violates the FT TOS (e.g. personal attacks) and do not respond in kind.
Safe Travels,
J.Edward
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Last edited by J.Edward; Jun 15, 17 at 8:55 pm Reason: update
