Airport Limo Services
Have others had disagreeable service experiences with Supershuttle or Prime Time? We stopped calling Prime Time some years ago after getting a couple of terrible service calls from their contractors. Now, Supershuttle has failed. Yesterday a woman friend called us in a panic for a ride to LAX. She had reserved and paid for a Supershuttle ride for herself and her son from the Inland Empire (c.a. 80 miles). The day prior, Supershuttle, as is their custom, sent her a reminder and confirmation of pick up. Logically, she felt reassured that she would comfortably make her International departure. ONE hour prior to the scheduled pick up time she gets a call from an an unfamiliar area code, but fortunately answers it. It is Supershuttle and they inform her that they are unable to pick her up. She asks them to call her a cab; they refuse. She asks to speak to a supervisor, is put on a long hold, then dropped. Upon re-dialing she is informed there is no super available. She is promised a prompt refund, but is offered no assistance to resolve her dilemma which could easily have cost her the airline reservation.