Originally Posted by cheshirepete

Sure:

Dear Mr Cheshirepete,

As someone who flies with us so often, I want you to know that we always strive to offer you the highest level of service, and make your journey as comfortable as possible.

However, we clearly fell far short of this commitment last weekend.
I’m so sorry you had to endure such inconvenience, and understand the frustration it must have caused. So as a gesture of goodwill, we’d like to upgrade your membership to its previous tier for another year.
We’ll be making these changes over the coming days, and you’ll soon be able to see your updated details on ba.com.

If you want to make a claim for any food, transport and accommodation expenses, you can do this through our customer relations teams.

You can find additional information on ba.com about your customer rights and what you can submit a claim for under the EU compensation regulation.

I hope this goes some way to making up for your experience last weekend, and rest assured we’re working to safeguard against this in the future.

Again, please accept our apologies, and thank you for your patience.

Kind regards,