Well after being quoted 7-10 days on May 18 for the refund, it had still not been processed to my credit card as of June 6. I called in and was told it can take two billing cycles. The person on the phone then looked into it and said the ETC (there was a $200 certificate I had used for part of the reservation) will come through two weeks from today and it will be 7-10 days for the refund to my credit card. However, the credit card company may not provide it for two billing cycles. Somehow I do not think it is Chase that is not going to process my refunds.....

There had also been a double charge for the UK airport tax for a GPU (and that refund has also not been processed) on a separate itinerary. I had called about the day the second charge came through on May 19 and they told me they would begin the refund process that day. Strangely enough that is the same thing they told me tonight that they would process the refund tonight.

Is there some independent body you can call about this? I had called in about both these refunds on May 18 and May 19, and yet it took another call after I received my credit card statement and then called Chase to go through every transaction. They did not process the refunds the first times I called on May 18 and May 19, so why do I think they will do so after the call tonight, and why should it take two calls for me to get my money?