FlyerTalk Forums - View Single Post - IAH pax has violin "wrestled" before boarding

Jun 6, 2017 | 10:46 pm

#71

spin88

Join Date: Feb 2008

Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT

Posts: 6,526

Quote:

Originally Posted by notquiteaff

You are right, this article talks about the encounter being at the ticket counter:

http://www.click2houston.com/news/mu...uring-check-in

So it seems she was checking her (larger) bag and wanted to carry on the violin case as a personal item, on a BE fare. That should have been allowed, but would still have come with the risk of no overhead space. We also don't know if she has elite status or a UA credit card that would have given her earlier boarding even on a BE fare.

Quote:

Originally Posted by symphonicman

Per AP report, yes. Report also says UA refunded her fare, contra my comment above.

So we have our first BE driven "United sucks" story. I have no doubt that the musician had no idea there was an issue, and probably has no idea she was even on a BE fare. She went to check her luggage (not surprising) and Agent went on a power trip. Typical day of trying to cheat people resulting in bad press....

And perhaps DOT will fine UA for violating the rule on musical instruments.

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