Originally Posted by
Raffles
I complained at check-out and got 15,000 points on the spot. This was over a number of issues, including my AMB upgrade being to a Club room with no access. YMMV.
The place is a craphole though and to be fair AMBs have never had club upgrade as part of the deal.
The suites are hardly palatial so you didn't miss too much. The club wasn't all that either and last year when I visited I had to pay for a club room to get club access as a RA.
I got bugger all when I said it was poor at checkout so count yourself lucky.