Just from reading the OP's post, I was thinking wow that is some strong language for a reporter to use (lunged, wrestle, screamed, and ran away?). Then I clicked the link and realized it was just copied from a letter written by someone's attorney. So yeah, about as believable as can be expected from an obvious attempt at a money grab.
These "incidents" are quickly going to turn into boy who cried wolf situations, and then no one will believe anything passengers report about airline employee mistreatment.