Originally Posted by itsaboutthejourney

There is a basic core of service and competence a hotel must have before it can try to be trendy, unique or different... or Autograph. The Lay Low fails in the basic core. Marriott should be embarrassed to associate with such core unprofessionalism and should take immediate steps to use its vast resources (now with Starwood) to bring some competence to the Lay Low.

Some data points:
Only 2 elevators = long waits
Elevator: no key needed, everyone can walk up to any floor
My room key didn't work, had to call down for a functional one
"Food" on the Executive Level is like dry dog food
Not given room type booked, actually had a downgrade, and clearly no upgrades for MR Platinum members
Pool doesn't appear to get any sun as it's surrounded by a parking structure or a tall building on each side
E Komo Mai Amenity box is nice, fun branded flip flops but does not make up for the resort fee
Nothing in gift shop has price tags; nice stuff but how do they expect to sell anything without price tags or signs listing prices?
Exec floor: coffee machine uses milk powder, 'filtered' water tap is just that, not even refrigerated, no hot or carbonated option. Didn't seem to be refreshed very often (my room was literally next to the pantry area)
Great bed, a little harder than a Westin Heavenly bed but overall great comfort and sleep
Bath amenities great (no parabens, etc.)
Entrance to restaurant is awkward, not clear how to get there so most people walk between 2 plants. No signage.
No DnD sign in room
Left bedside lamp non-functional
No Mormon literature, nor bible, just books on Hawaiian and Surf Culture