Originally Posted by
Joe1690
they refused to provide me with a fax number or address to mail the documentation to..
I wish I knew about this earlier, because I'm sure I or someone could provide you with that address. It should be printed on the back of your statement (or in the terms and conditions of your card, which you can request). Even if I file a dispute by phone, I send my dispute by certified mail with documentation. The reps who refused your documentation obviously don't know what they're talking about.