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Thread: Cannot search segments which don't include Canada or the U.S.
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Old May 28, 2017, 6:56 am
  #70  
imverge
 
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
Originally Posted by Guava
That still wouldn't explain the answers given to members who called, which was supposedly verified by a supervisor after a 30 minutes wait. The members were explicitly told there was an unannounced policy change. Why is that? This doesn't seem like the type of answer that CSR would make up after checking it with a supervisor.
Not only that but the phone number that populated in the error message is one we haven't seen before.
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