Cannot search segments which don't include Canada or the U.S.
May 26, 17, 3:02 pm
#1
Original Poster
Join Date: Jul 2008
Posts: 76
Cannot search segments which don't include Canada or the U.S.
I'm running into issue while searching for availability for some routes. It's redirecting me to call Aeroplan to book. Has this happen to you guys before? I was waiting for LX to be available again, but have since given up. I am double checking availability for alternative route to ZRH...now I can't even do that online!
May 26, 17, 3:20 pm
#2
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
Yes. While some point to shoddy IT, others point to scam-charges a large number of flights on partner airlines are not 'available'.
May 26, 17, 5:23 pm
#3
Join Date: Apr 2014
Location: SEA
Posts: 36
Cannot search segments which don't include Canada or the U.S.
I’m well versed in functions and flaws of Aeroplan’s online search tool. However, I’m running into an entirely new problem I’ve never seen before at a critical time.
I’m piecing together a last minute mini-rtw, which I’m hopefully going to depart on the 30th or 31st of this month.
Earlier in the day, I could search by segments as always, but tonight I’m getting the “, Please call Aeroplan Internet Redemption to book this reward at 1-888-270-7025. To get to an agent, simply follow the instructions” message when I search any segment that is not originating or terminating in the U.S. or Canada.
Has anyone experienced this before? I do random searches almost every day for fun, and this is a first for me.
I’m piecing together a last minute mini-rtw, which I’m hopefully going to depart on the 30th or 31st of this month.
Earlier in the day, I could search by segments as always, but tonight I’m getting the “, Please call Aeroplan Internet Redemption to book this reward at 1-888-270-7025. To get to an agent, simply follow the instructions” message when I search any segment that is not originating or terminating in the U.S. or Canada.
Has anyone experienced this before? I do random searches almost every day for fun, and this is a first for me.
May 26, 17, 6:34 pm
#7
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K, BA Silver, AC35k
Posts: 22,852
May 26, 17, 6:46 pm
#8
Join Date: Apr 2014
Location: SEA
Posts: 36
I can't believe this. End of Int'l segment search. Please correct me!
As of today, this is the end of Aeroplan for me.
According to an agent, you cannot search for flights online that do not involve North America anymore. I posted about this earlier and decided to call in about it and get clarification.
The agent told me that you could only find availability for multi-stop international flights through a phone agent now.
I said "are you f'n serious?" and she got short with me.... I told her sorry and that it wasn't directed at her, but I just want to get absolute clarification for the online community. She repeated herself, and I said I couldn't believe it.
I asked what her name was and she hung up on me.
I do realize you can search availability on different partners/websites, but this puts the nail in the coffin for my confidence in the company.... nightly website outages, cannot reach agents on the telephone during those outages sometimes, and now this.
According to an agent, you cannot search for flights online that do not involve North America anymore. I posted about this earlier and decided to call in about it and get clarification.
The agent told me that you could only find availability for multi-stop international flights through a phone agent now.
I said "are you f'n serious?" and she got short with me.... I told her sorry and that it wasn't directed at her, but I just want to get absolute clarification for the online community. She repeated herself, and I said I couldn't believe it.
I asked what her name was and she hung up on me.
I do realize you can search availability on different partners/websites, but this puts the nail in the coffin for my confidence in the company.... nightly website outages, cannot reach agents on the telephone during those outages sometimes, and now this.
Last edited by LoveGlobeTrottin; May 26, 17 at 6:56 pm
May 26, 17, 6:58 pm
#9
Join Date: Aug 2008
Location: トロント
Programs: AC E50K, IHG Diamond
Posts: 4,759
As of today, this is the end of Aeroplan for me.
According to an agent, you cannot search for flights online that do not involve North America anymore. I posted about this earlier and decided to call in about it and get clarification.
The agent told me that you could only find availability for multi-stop international flights through a phone agent now.
I said "are you f'n serious?" and she got short with me.... I told her sorry and that it wasn't directed at her, but I just want to get absolute clarification for the online community. She repeated herself, and I said I couldn't believe it.
According to an agent, you cannot search for flights online that do not involve North America anymore. I posted about this earlier and decided to call in about it and get clarification.
The agent told me that you could only find availability for multi-stop international flights through a phone agent now.
I said "are you f'n serious?" and she got short with me.... I told her sorry and that it wasn't directed at her, but I just want to get absolute clarification for the online community. She repeated herself, and I said I couldn't believe it.
May 26, 17, 7:05 pm
#12
Join Date: Apr 2014
Location: SEA
Posts: 36
But thanks for calling me out Mr. apologist.
May 26, 17, 7:07 pm
#14
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K, BA Silver, AC35k
Posts: 22,852
