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Cannot search segments which don't include Canada or the U.S.

Cannot search segments which don't include Canada or the U.S.

Old May 26, 17, 3:02 pm
  #1  
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Join Date: Jul 2008
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Cannot search segments which don't include Canada or the U.S.

I'm running into issue while searching for availability for some routes. It's redirecting me to call Aeroplan to book. Has this happen to you guys before? I was waiting for LX to be available again, but have since given up. I am double checking availability for alternative route to ZRH...now I can't even do that online!
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Old May 26, 17, 3:20 pm
  #2  
 
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Yes. While some point to shoddy IT, others point to scam-charges a large number of flights on partner airlines are not 'available'.
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Old May 26, 17, 5:23 pm
  #3  
 
Join Date: Apr 2014
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Cannot search segments which don't include Canada or the U.S.

I知 well versed in functions and flaws of Aeroplan痴 online search tool. However, I知 running into an entirely new problem I致e never seen before at a critical time.
I知 piecing together a last minute mini-rtw, which I知 hopefully going to depart on the 30th or 31st of this month.

Earlier in the day, I could search by segments as always, but tonight I知 getting the , Please call Aeroplan Internet Redemption to book this reward at 1-888-270-7025. To get to an agent, simply follow the instructions message when I search any segment that is not originating or terminating in the U.S. or Canada.

Has anyone experienced this before? I do random searches almost every day for fun, and this is a first for me.
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Old May 26, 17, 5:27 pm
  #4  
 
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I just saw newbie2008's post, and I think that my concern is most likely related to that.
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Old May 26, 17, 5:28 pm
  #5  
 
Join Date: Mar 2012
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I've been running into the exact same problem today as well.
I think AP's website is having issues again...let's see how long it'll take them to fix it this time.
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Old May 26, 17, 6:30 pm
  #6  
 
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So something is now going on when you try to do a search from ZRH.

Each time I tried searching several routes from ZRH this is the message I keep getting...
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Old May 26, 17, 6:34 pm
  #7  
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Originally Posted by imverge View Post
So something is now going on when you try to do a search from ZRH.

Each time I tried searching several routes from ZRH this is the message I keep getting...
Same for BOG
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Old May 26, 17, 6:46 pm
  #8  
 
Join Date: Apr 2014
Location: SEA
Posts: 36
I can't believe this. End of Int'l segment search. Please correct me!

As of today, this is the end of Aeroplan for me.

According to an agent, you cannot search for flights online that do not involve North America anymore. I posted about this earlier and decided to call in about it and get clarification.

The agent told me that you could only find availability for multi-stop international flights through a phone agent now.

I said "are you f'n serious?" and she got short with me.... I told her sorry and that it wasn't directed at her, but I just want to get absolute clarification for the online community. She repeated herself, and I said I couldn't believe it.

I asked what her name was and she hung up on me.

I do realize you can search availability on different partners/websites, but this puts the nail in the coffin for my confidence in the company.... nightly website outages, cannot reach agents on the telephone during those outages sometimes, and now this.

Last edited by LoveGlobeTrottin; May 26, 17 at 6:56 pm
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Old May 26, 17, 6:58 pm
  #9  
 
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Originally Posted by LoveGlobeTrottin View Post
As of today, this is the end of Aeroplan for me.

According to an agent, you cannot search for flights online that do not involve North America anymore. I posted about this earlier and decided to call in about it and get clarification.

The agent told me that you could only find availability for multi-stop international flights through a phone agent now.

I said "are you f'n serious?" and she got short with me.... I told her sorry and that it wasn't directed at her, but I just want to get absolute clarification for the online community. She repeated herself, and I said I couldn't believe it.
I would get short with you also if you phoned my company and said "are you f'n serious" to me. Why should I put up with vulgar language?
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Old May 26, 17, 6:59 pm
  #10  
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Well that explains this (stolen from the Aeroplan intentionally blocking LX thread)
What a joke.

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Old May 26, 17, 7:00 pm
  #11  
 
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Originally Posted by LoveGlobeTrottin View Post
.

I asked what her name was and she hung up on me.
Good for her.
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Old May 26, 17, 7:05 pm
  #12  
 
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Originally Posted by mapleg View Post
I would get short with you also if you phoned my company and said "are you f'n serious" to me. Why should I put up with vulgar language?
Because I was on hold for one hour, and this is a HUGE development. I wasn't swearing at her either! I made that clear to her in our conversation. I did not post/quote the entire convo.

But thanks for calling me out Mr. apologist.
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Old May 26, 17, 7:06 pm
  #13  
 
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Are we agreed this is still a problem? Based on my searching, it's still a problem.
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Old May 26, 17, 7:07 pm
  #14  
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Originally Posted by Genouver View Post
Are we agreed this is still a problem? Based on my searching, it's still a problem.
There seems to be a bigger problem now, theyve turned off all searches not involving North American apparently.
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Old May 26, 17, 7:38 pm
  #15  
 
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What a nightmare.
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