Originally Posted by
Often1
AA & DL are equally harsh. In the US, this sort of fraud is a big deal and is taken seriously.
UA won't suffer here at all. I have no idea whether OP has other options, but if he doesn't, he is stuck with UA. If he does, maybe he will jump ship. But, there is some other person who just got the boot from AA who is headed inbound.
Bear in mind that UA is not trying to keep the customer. He has been all but fired.
Not all but, he has:
"After multiple emails over 2 weeks (to Mr. Munoz), the security team finally called back and stated there was no possible reversal and that I couldn't open another Mileage Plus account in my lifetime."