LoveGlobeTrottin

As of today, this is the end of Aeroplan for me.

According to an agent, you cannot search for flights online that do not involve North America anymore. I posted about this earlier and decided to call in about it and get clarification.

The agent told me that you could only find availability for multi-stop international flights through a phone agent now.

I said "are you f'n serious?" and she got short with me.... I told her sorry and that it wasn't directed at her, but I just want to get absolute clarification for the online community. She repeated herself, and I said I couldn't believe it.

I asked what her name was and she hung up on me.

I do realize you can search availability on different partners/websites, but this puts the nail in the coffin for my confidence in the company.... nightly website outages, cannot reach agents on the telephone during those outages sometimes, and now this.