Old May 23, 17, 12:07 pm
Join Date: Nov 2014
Location: MSP
Programs: UA 1K, DL PM, WN, Global Entry; +others wherever miles/points are found
Posts: 9,909
Originally Posted by zrs70 View Post
Thank you for the reply. Mutually acceptable is difficult to quantify! In this case, the only option it with a seat was one leaving an hour and a half earlier or three hours later. If an option is chosen, does that really mean that it's acceptable?
United tends to spin it that way, and it's not crazy to say that getting this quietly taken care of ahead of time is a decent resolution.

Other option would have been to go to the gate, as he is still holding a confirmed ticket on the flight. At this point if there are no seats you can get involuntary DG compensation or push for compensation+rebooking with the GA. But this carries a risk of being stuck in Y so maybe is not the best path.

The tl;dr is that premium cabin IRROPS really stink.
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