Originally Posted by
canred
I have been trying to get an LNF approved for the past 36 hours. The initial rejection stated the rate I was using was non-refundable. I replied pointing out that it had free cancellation. I provided a screen shot and links to the rate. They replied back saying the rate was no long available. I checked on two computers and the rate was still available (in fact, it was lower). They replied back saying they could not find a lower rate and "we have no alternate choice but to deny summarily this claim under the terms and conditions of the Look No Further (SM) Guarantee." That is the strongest denial I have ever received.
The rate is still available but I have given up and cancelled. I have had success with the comparison web site in the past (as have others) so I am not sure what could be going on this time. I may try again in a few days. Any suggestions are most welcome.
You didn't explain (either in your post or in your profile) where you're based. So in cased you're outside the USA, make sure the website you're using is showing the same rate if used inside the USA (using a VPN, perhaps). Some third-party websites redirect to different versions of their website and/or present different rates depending on what country you're connecting from. Marriott LNF agents are all in the USA, AFAIK.
Also, make sure it's not a third-party site that you're registered at and remembers you. (In that case, use private/incognito browsing to make sure the rate still shows when you access the third-party site that way.)
Also, in case it's not
super obvious, I always explain in the Comment section (of the LNF claim form) how to look up the rate I'm seeing
once I'm on that website (if I can't just provide a direct link to that rate).
Finally, some sites give one rate for hotel X during business hours and a different rate for hotel X during non-business hour (such as late evening or weekends). Make sure you're checking the rate both inside and outside of business hours (or submit LNF claims only on Saturday mornings when the 24-hour window is all non-business hours).