Originally Posted by
findark
Most discount fares are not refundable. If you know that your fare is refundable (many Australia-US fares are), then yes I would call especially if you split tendered your payment which may confuse their systems.
Thank you. You were right it was a refundable ticket and I did need to call in but not because it was a split tendered payment (although that could have been a cause). The 1K agent told me there are 152 requests for refund in the help desk queue ahead of me as apparently there is an issue with refunds.
Love FT. You guys are so helpful! Thank you especially today to
findark