Looked for a Wiki on the issue of Cancelled tickets but could only find for cancellation with 24 hours or award tickets. I want to cancel a ticket (outside the 24 hour period) and I realize that I will pay a cancellation fee but I do not understand why my only two options are an electronic ticket (ETC) or a future flight. I paid with a CC (and think there may have been a small ETC used as well) so do I need to call in to get the CC refund?

Thank you.