Originally Posted by
3Cforme
Sorry, buddy, but I'm calling you out for Stockholm Syndrome.
Delta could staff baggage check lines adequately and chooses not to. Their solution is to have us do more work ourselves. There may be a place for that - getting your own drink at McDonald's - but there's just so much they can demand while claiming to be in a service business.
In the U.S., this
feature debuted with Alaska Airlines five years ago.
https://splash.alaskasworld.com/News...522_053107.asp
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But nobody seems to want to use the expression "customer service" anymore. Instead it's now the "customer experience" which pretty much puts it all on the customer to make it a good experience for themselves - no other humans necessary, or so they would have us believe.