I've booked two rooms for the Edingburgh Autograph Collection Glasshouse, choosing a rate that can be cancelled until the day before arrival. I didn't choose the "Member's only rate" because I was earlier told this rate does not qualify for the guarantee. I also didn't choose the cheaper advance purchase rate which would not allow cancellation. The price per room (all in) was 260€ (220 GBP).
I found a rate for the same room with exactly the same cancellation terms for 245€ (all in) and filed a claim.
They replied back with:
I am denying your claim because I cannot verify that a lower rate is available on the comparison site you submitted.
You can review our terms and conditions here:
The rate is still available and I've since written back, asking to re-verify.
What is also interesting: just one minute before the LNF reply, my reservation for two rooms was split into two reservations with one room each. The first reservation kept the same confirmation number, the second reservation got a new confirmation number. Does anyone know what the significance of this is?
HTB.