I called Aerclub today and they said there is a 28 day back log between filling the missing flight form and the points being added.
I said I had logged them more than 28 days ago and they agreed to escalate it and gave me an incident number.
Also queried them on reset dates.
The person I spoke with said when you hit a level points are reset to 0 and you have 12 months from that point to maintain or get to the next level.
So 300 points to get to silver, reset to 0 then 600 to get to platinum, then a reset and 1,050 points to get to conceirge. Does this sound correct?