Originally Posted by
txpenny
Has anyone else noticed that "View/Modify" reservations does not go to the view screen? I've tested this on different browsers with the same result.
I was trying to change credit cards on upcoming stays, which has been accessible from the upper right had corner of the View Screen.
Short of calling the hotel, or changing the card at check-in, how does one change the credit card for an upcoming stay?
Maybe I'm having a brain-fart, but I just don't see any online method.
This has been going on since at least Tuesday (5/9). I needed to cancel a points reservation, and after a few hours of not being able to do so on-line, I called into the Plat line, and took care of it in < 60 seconds.
Also, I mentioned this apparent IT issue to the CSR who took my call, but she just seemed to shrug it off. I am surprised that it is still a problem.