Originally Posted by
dinanm3atl
Really? Has this actually happened? I don't doubt you are right but basically you are saying if you are in the right and fight a bogus 150+ dollar fuel surcharge you pay it or go on DNR list?
I feel like if this is a massive viral news story waiting to happen. Like the United incident type thing. News agencies would be salivating at the mouth with this kind of story.
If you do a chargeback for any reason, right or wrong, you are likely to go on the DNR list. (It happened to me when I disputed an $1100 charge that hit my card for a <1mm-wide scratch that I was told not to worry about, but I was taken back off the DNR list as soon as I fussed about it.)
Unfortunately, I don't think this sort of issue would have viral media traction because it's too complicated for the average consumer to understand. At best, you might get traction with the overcharging for fuel, but Hertz has been doing that for ages.
On a positive note, every time I have written in via Hertz's website to contest being overcharged for fuel (specifically fuel), in amounts ranging from $5 to $300 (!), the error has been corrected by written response to me within a week or so.