Originally Posted by
dparkinson
Had a flight canceled by weather. I was told that they can't rebook me at a future date, but rather they'll just give me a credit in my travelbank. Is this standard policy or typical Xerox people being clueless?
Don't think they are Xerox anymore but the fly by night call center they have is useless. Disputing the charge with your credit card is probably the easiest route if the VX call center people can't figure it out. If the flight is cancelled you are entitled to a full refund back to the original form of payment.