AerLingus have no control over Avios tickets.
You will need to contact Avios.
Avios Contact below.
Call us to speak to our experts on +353 1 562 1043
Lines open Monday-Friday 8am-8pm, Saturday 9am-5pm and Sunday 10am-4pm. Calls cost 7p per minute, plus your phone company’s access charge. Mobile other providers may vary. Please note: calls may be recorded for quality and training purposes.