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Old May 8, 2017 | 10:24 pm
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dsokolik
15 Years on Site
 
Join Date: Dec 2007
Location: St. Louis
Programs: HHonors Diamond, SWA A-List Preferred, DL Gold, AA Gold, National EE
Posts: 107
Booted after given Standby seat

So, here's what happened to me last Friday. My flight from LGA to STL (originally scheduled for 5:50 departure) was delayed significantly due to weather.

I asked to go standby on an earlier non-stop. During boarding of that flight, the gate agent announced my name (along with one other) and gave us boarding passes for the flight.

I then boarded, stowed luggage, fastened seatbelt and was thankful that i'd get home at a decent hour.

THEN, after the flight was ready to depart....they announce my name on the plane and ask me to leave.

I received no logical explanation from anyone about why I was allowed to board and then had my seat taken away. I can only assume it was someone's incompetence that led to the situation.

I certainly feel that SW should provide reasonable compensation for this. There is no way I should have been allowed to board if the seat wasn't available.

I complained to them on twitter and they responded with a $100 voucher. Is that reasonable?? Doesn't seem like it to me.

Southwest needs to learn how to better handle their standby lists.
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