Originally Posted by
Soupey202
Ok, I can understand taking back a pre-packaged item but surely once a coffee has been filled with hot water even taking it back would leave them short of payment for one item since it couldn't go back in to stock? I suppose another customer in a nearby row may purchase it but there is no guarantee of that.
I agree, seems it may be better they check before serving as it clearly is more awkward asking for the item back.
The SCCM does make an announcement just after take off which should make clear what forms of payment are accepted. The announcement does also say they don't accept cash so passengers should be aware of that.