I have about 20 cards and have never had to go into a location to verify my identity. That is the issue i am having not the actual fraud alert. I thought it was taken care of and is why i used it the 2nd time. I did not get pissed at any of the reps, i remained polite and respectful but i did stir the pot a little.
They refused to give me any information over the phone. I did speak to a supervisor and got nowhere.