MERRILL+ Visa Signature fraud and want me to go to their bank
I just got the card recently and tried making some purchases at a grocery store, amount was $1009, did not go through. Tried using the card again after 24 hrs, still did not go through. Got a voicemail about fraud, called into speak with somebody, she said she could not verify me and would call me back. Never did. Got another automated voicemail and called in and had to verify transaction through automated attendant. Logged in online and it still showed account as blocked. Called in and was told by the representative that i needed to go into the bank to verify, and that until i did my card would not be usable. I told them it was super inconvenient that i cant even use the new card i just got. I asked them to show me online where it states a card member must leave their house and go to a bank in order to use their card, obviously they could not.
Has this ever happened to anybody?