Thanks for the update on the PH, Scented. I had stayed there a number of years back (within the first year that it opened) and thought the problems with my stay were part of teething issues. Sadly it appears that they were not and they are endemic to the hotel.... it is indeed an absolutely stunning renovation but the service falls quite short... your amenity plate is the only one worse than the one I had- which was 5 mozart chocolates (on the third day nonetheless.).. this was after we had an extensive discussion at check in about what sort of amenity we would like... Housekeeping was definitely a weak spot during our stay as well... We also had issues with the bell staff during our arrival... Lots and lots of service mishaps that mirror your experiences... I would wager that give Ms. Dekker has had over 3 years to get the ship sailing straight, that either their are challenges that aren't apparent or that her leadership isn't appropriate for a luxury hotel. Would I go back? I'm not sure.. it's a great hard product, great location for sure but the service issues were so numerous that it would be hard to... that all being said, I'm not sure if there's another good candidate in Vienna(The RC looks nice, but no reviews; the SPG properties are a little old school for me)....

This may be more representative of the PH brand than anything; I haven't yet experienced one that quite makes it to the upper ranks of a luxury hotel (PH Istanbul is very very close though)

FDW