Originally Posted by
scented
Housekeeping is fully outsourced at Park Hyatt Vienna and it shows. I am seriously worried how the building will look in the years to come if they continue this nonsense. Ms Dekker apparently brought the company with her from Dusseldorf. Needless to say with this department 100% outsourced, they don’t feel part of the team and rather ‚re-act’ than ‚act‘. This was mentioned many times here, housekeeping remains an issue. Even in the public areas, the gym and spa was in no good state and the therapists have to help clean… This is the only Viennese luxury hotel that fully outsources.
I had no idea that PH Vienna outsourced their housekeeping. Makes complete sense now why it's a mess. If the GM brought them in then I'd say it's fair game to lay all the blame for repeatedly disastrous housekeeping with her. Having read all the reviews of this place recently combined with my own experience my mind is made up - I'm not going back. There's got to be better places to stay.