Anatomy of a false upgrade or being pre-walked:

Made a prepaid reservation for 3 Nagas MGallery by Sofitel. Shortly after I was offered an “upgrade” to Sofitel Luang Prabang as a Le club Accor Platinum. 3 Nagas MGallery by Sofitel and Sofitel Luang Prabang have the same management group. Apparently, 3 Nagas sells out frequently because of the preferred location and overflows to Sofitel.

Sofitel Luang Prabang is a beautiful property, the downside being that it is a good distance away from the city center necessitating hotel courtesy car or tuk-tuk. 3 Nagas is located in the middle of city easy walking to everything. Depending on your needs, this may not be an upgrade.

Accepted the upgrade and along with the confirmation, received info that the hotel provided courtesy airport transfers and I provided flight arrival info. On arrival, no transfers were provided and we traveled in a crowded taxi van, though the hotel provided a good recovery.

At Sofitel check out, I requested a copy of my hotel folio from the front desk knowing Le Club Accor often requires point posting follow up. In this case, the points did not post automatically from the stay and I came to find that the staff had provided me with a copy of someone else's folio.

In my Le club Accor account, my original reservation shows cancelled. Might explain the lack of transfers. I did stay at the hotel and have an additional folio that was for some drinks on premise.

The most annoying problem is that lack of response from the hotel staff to several notes from Le Club Accor representatives and myself asking them to correct and properly post points.

Sad that an otherwise pretty good stay has been marred by dismal hotel response and follow up.