Originally Posted by
tom911
AA doesn't have individual contracts with each employee. They have a contract with a union representing flight attendants, around 27,000 of them. If AA needs to discipline an employee, they would do it at the time of the offense, not at contract renewal. Imagine it would take a massive amount of employees to pull 27,000 files and review them at contract renewal time if they went that route.
That makes sense. Yes, completely forgot about the union but, this is where problems start. The airline has a contract with the union, not the individual in question. And this is probably part of the problem why problem cases don't get sacked or contracts are not renewed. They stay in the system and the problems never go away.
No matter how much re-training one does. If someone has an attitude problem or a fixed mind set, it's almost impossible to change.