Originally Posted by
Kevin AA
If 3% of UA's traffic walks out the door because they're all pissed off at how Dr Dao was manhandled by the bouncers, and UA stops overbooking by 3%, then all is in equilibrium, right?
But there's no way they lose 3% of their passengers, and for whatever they do lose, there are a bunch of unhappy customers of other airlines that will fly UA.
People generally have short term memories about this kind of stuff. And those of us who spend a good portion of our time on airplanes realize that what happened to Dr. Dao would never happen to us.