Originally Posted by
Pierre&Cédric
If the hard product is not there I will not stay and never experience the soft product.
If the hard product is great I will try but if the soft is disappointing I'll never be back.
^^^
Perfectly stated.
I'll add that even if the hard product looks amazing, if the soft product isn't reviewed favorably by people I trust, I am unlikely to even try. The PH Vienna comes to mind here.
Originally Posted by
Dgosche
Selfishly, I'd also love to know if there was a hotel that blew you away with hard product even if the soft product was less than stellar.
I'd say Azura Benguerra's Presidential Villa in Mozambique comes to mind. Amazing hard product--what a villa! But the soft product, including food/beverage, was atrocious. We were there for 5 nights at the end of our honeymoon in 2010.
I'd say the Aureum Palace Bagan's Island Villa in Myanmar/Burma comes to mind, as well. A truly amazing villa...with truly sad soft product all-around. We were there in Jan 2015.