Originally Posted by
fly18725
We don't know the intentions of employees and it is quite jaded to assume any employee is intentionally sabotaging a situation. Personally, I find the majority of United front line employees to be dedicated and capable. Sometimes they're having a bad day, but treating them with respect goes a long way to getting good service.
So do I. But there are some real bad apples out there, and they cause damage to the brand far greater than their numbers would suggest.