Originally Posted by
wolf72
You have to wonder if they ever bother doing employee reviews at the end of each contract of employees and review complaints filed before renewing an employee's contract.
AA doesn't have individual contracts with each employee. They have a contract with a union representing flight attendants, around 27,000 of them. If AA needs to discipline an employee, they would do it at the time of the offense, not at contract renewal. Imagine it would take a massive amount of employees to pull 27,000 files and review them at contract renewal time if they went that route.