Originally Posted by
ScruttonStreet
BA needs to move to Defcon One very quickly on this issue.
I can't comment on the rights and wrongs of the particular situation, but with the United Airlines stories fresh in media minds this story could escalate into a huge deal very very quickly. I hope the BA press office or their PR Advisers are up to it.
Absolutely - whether BA is in the right or not, it's open season on the subject of airlines and their treatment of passengers right now.
They need to step in and fill this vacuum pretty damn quickly.