Originally Posted by
BF263533
You may even get thrown out of the airport if you tell lost baggage you are going to file a complaint.
The ability to complain to customer service should be the encouraged route. You don't want arguing on the plane.
You have issues of free speech, retaliation for exercise of rights & whistle-blowing.
I've never seen this get so bad with AA in all my life though. I had one really rude FA on a flight and made sure I got his name. Three times when flying with Air Canada I have resorted to taking their picture. One was a gate agent who really took offence and there was a big escalation. The police even showed up but I kept my photo and emailed it to AC. Not that AC did anything, they get tons of complaints due to rude employees.