Introduction I stayed 1 night at the W Boston at the conclusion of nearly 5 weeks of consecutive travel on the East Coast. I previously would have stayed at the Liberty, but my last stay was an air con nightmare followed by terrible managment service issues. I won't return there. So I tried the W Boston for the first...and as it were, last time. The hotel has a nice hard product...and service lapses galore. If W wants to be counted in the luxury segment, it needs to deliver on service. This Boston property does not. Check In Check in was curious. I had received an email the day before my arrival indicating I had been upgraded to a Cool Corner Studio. But on check in, I was only given a Spectacular Room. I had arrived at 2:30 pm, so before the official 4:00 pm check in time, but the attendant did not indicate that any Cool Corner Studios would be available later. I did ask about a suite upgrade, since I am Platinum, but the attendant told me they were sold out for the night.So I accepted the Spectacular Room and up I went. Room The room was fine. A long hallway, off of which is the efficient but not badly sized bathroom.The bath:The main room was spacious and looked very inviting/chic to me: Service Service was my biggest letdown at the W Boston. First, I got to the room and then looked up suite availability--and found plenty of accessible suites and beyond. I called down to ask why they hadn't been offered...and it took a few calls before anyone answered. Little did I know that was going to be an endemic problem. Strike one and two.Eventually, a mananger claimed there were suites available but they wouldn't be available until 5-6 pm. Still, she admitted that should have been made clear to me at check in, especially after I specifically asked. Strike three.I decided to stay in my room...since I was only there for the 1 night. I also wasn't impressed with how soon the hotel might actually move me despite its assurances.Then later that night, I called for room service at about 9:45 pm. No answer. After calling 3 time over 30 minutes, I finally got someone to answer Whatever Whenever. Not quite. I was furious and asked to speak to a manager--only to be told the one manager on premises was busy. I was even more furious.After telling the attendant that I didn't care how busy the only manager might be, that manager called me back in a few minutes. She was apologetic but incredibly defensive. She claimed there were many managers on premises, despite the attendant claiming otherwise--and despite no other manager ever speaking to me that night. I didn't believe her.After getting my room service, the molten chocolate lava cake had no molten lava. I called down again...and that took 2 calls. They called me back later--waking me up--to admit there was a problem with the recipe....but the replacement cake they said they would send up never came. I called to cancel it after an hour so they wouldn't wake me up again.To put it mildly, there is no excuse for waiting for a phone to be answered, let alone for 30 minutes. I don't care what kind of hip hotel is involved. This was a major service fail. The fact is that there likely was only the 1 manager on duty that night...another service fail for a hotel this large. Service failures galore for a 1 night stay. BAD HOTEL. Dining Food was fine here. Not great, but fine.The not so molten lava cake.Room service breakfast:Room service lunch was fine, too. Location I didn't really explore since I was only there a night. But it seemed a very nice location in downtown Boston not far from the Common. Overall Too many service lapses. Too many Whatever Whenever calls unanswered, including trying to get in touch with anyone for 30 minutes. In a single night.Unimpressive. Terrible service. This is a terrible example of W service. I won't return.