Originally Posted by Chicago_Guy3344

I suspect the answer will be "no" but wanted to reach out to this awesome and knowledgeable community. I used my SWUs to upgrade my family of four on a recent TATL journey from LHR-ORD. I saw C-5 on EF the day before departure so I called to request the SWUs be pushed through (I had requested months ago but since C was available, wanted it done before going to airport control). At this time, seat map still showed new J configuration.

About 2 hours before the flight, I checked the seat map and it showed the old J configuration with angle flat seats. Is there any use in me contacting AA here?

I am not looking for a free handout and not trying to sound entitled (although I could see how it might come across that way), but when I upgraded I was expecting a fully lie-flat seat with direct aisle access. It felt like a bit of a bait-and-switch to me. I know it isn't a violation of CoC, but has anyone else had any results about this kind of downgrade in J seats? I am ExPlat if that matters.

Regardless, AA needs to retire this configuration immediately. I was quite surprised to see this still on a TATL route.

Sorry Mods if this belongs somewhere else, but I did not see an existing thread when searching that seemed appropriate. Feel free to move if there is one. Thanks.