Originally Posted by Segments

Perhaps PTSD resulting from AA failure to properly screen FA for anger management issues? I wouldn't fly with this FA, and I wasn't on the flight in question. (Yes, there are a few FAs on my personal "do not fly" list. I will off-load when they are crewed because I believe flying with them is unsafe)

The mother here may not be looking for a payout as much as altruistic resolution. Her objective could be to demonstrate that federal regulation is needed as her incident following the UA event shows a lack of customer service in the US airline industry to a level where the airlines are creating unsafe environments.