Originally Posted by
intuition
Am I expecting to much when I think the dine-on-demand concept should deliver the ordered food within say ±10 minutes?
No, but you
are expecting too much when you don't make allowances for oversights. No one is perfect; and I expect that that includes you. More to the point, you are, IMO, somewhat responsible for your own situation due to your choosing to "wait and see" instead of being proactive. Were you more interested in eating or conducting some type of customer service experiment?