No doubt there is blame for both sides but a question - Since when are AA FAs so willing to lift and hoist, above their heads, anything belonging to a passenger? Let alone a SUV stroller?
At least 10 times over the past 5 years, I have seen FAs in first flat out deny aid to elderly passengers as it relates to placing small (not rollers) bags in the overhead bin. I remember because its always my husband who jumps to their aid and now he is training my son as well. (he has a soft spot for the elderly)