On a recent flight, I asked to be served a light meal 3 hours into the flight as I wanted to rest a bit first.
After 3 hours nothing happens. Well, it is not like I am going anywhere so I decide to wait and see. Half an hour passes and then one FA approaches me:
- Do you want to eat now?
- Yes please!
- OK, give us 20 minutes to heat your meal.
That last part is rather silly as it is a cold meal option but at least now I know food is in the works. I continue to wait. 45 minutes later my cold meal arrives, without the drink ordered. I actually have to call to get it.
When '3 hours' turns into '4 hours 15 minutes' it seems rather pointless to set a dining time in advance.
Am I expecting to much when I think the dine-on-demand concept should deliver the ordered food within say ±10 minutes?